GUARANTEE
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.

RETURN POLICY

If you are not completely satisfied with your purchase, please return it to us and we will gladly issue a refund or process an exchange within 30 days of the purchase date.

We provide you with complimentary free shipping for all online returns and exchanges. A prepaid return slip will be included with your order. Please use this label to send your return or exchange package back to us at no shipping cost to you.

Items must be unworn, unwashed, undamaged and unused with all original tags attached.

Online Returns Procedure

To return your item(s) to the online store:

  • Complete the return/exchange form that was included with your order and enclose it with your return package.
  • Complete the "Your Information" section if the exchange order requires information that is different from your original order.
  • Pack and seal the return form with the merchandise you wish to return securely in the original package.  All returned merchandise must be unworn and in new condition with the original tags attached.
  • Send your return package to us via post.

If you have any question regarding returns and exchanges, please send us an email at customerservice@thecosmo.co.uk a

d we will be happy to send a new label to you.

Final Sale

Any items purchased in the FINAL SALE categories cannot be returned or exchanged to our online store or any store locations. The "Final Sale" categories are select styles with reduced prices which cannot be returned or exchanged.

 

Refunds

Once we receive your return package, your refund will be processed within 5 business days. Please allow another 2 to 4 business days for the credit to post to your credit card account, and an additional 1 to 2 billing cycles for the credit to appear on your billing statement as each bank's processing time varies. Credit will be issued for the original amount that was paid for the merchandise, excluding shipping fees. Refunds will be issued in the original form of payment only.

 

EXCHANGE POLICY

Once we receive your return/exchange package, two transactions will take place:

  • We will process a refund for your returned item(s) in the original form of payment.
  • A new order will be placed for the new item(s) you have requested (subject to availability).  Your credit card will be billed once these new item(s) are shipped. At this time you may be contacted to provide verification or to update your billing information.

Exchange Availability

All exchange requests are subject to availability.  By the time your exchange request is received, there is a possibility that the item(s) you requested in exchange may no longer be available. If the item(s) you have requested in exchange for your return are no longer available at the time of processing, a refund will be issued for the returned item(s), and you will be notified via email.

Final Sale

Any items purchased in the FINAL SALE categories cannot be returned or exchanged to our online store or any store locations. The "Final Sale" categories are select styles with reduced prices which cannot be returned or exchanged.